job description

PRIMARY LOCATION

Bronx Chamber of Commerce Offices:   1200 Waters Place Suite 106 Bronx, NY 10461

 

GENERAL JOB DESCRIPTION

Provide communications-focused administrative support to support Bronx Chamber member services, engagement, and member base growth with exemplary customer service mindset and creative approach to content development.

 

Promote and share important messages, resources, news, events, and any other information needed by the Bronx business community at large, with an emphasis on Bronx Chamber partner content and issues related to legislative advocacy.

 

Support the Chamber’s business outreach specialists with data management, collateral material development and resource dissemination when requested. Provide technical assistance to small businesses seeking support for digital initiatives.

 

DUTIES & RESPONSIBILITIES



Digital Communications

Social Media: manage content production, optimal posting schedule and engagement on all Bronx Chamber platforms.

• Create compelling visuals that incorporate Bronx Chamber key messaging and highlight partners-sponsors; coordinate with Membership Manager to track fulfillment of digital promotion member benefits in CRM


• Promote Bronx Chamber events, member services, post content to each relevant platform and encourage audience engagement


• Develop an optimal social media posting schedule; monitor accounts for required responses, share others’ content as appropriate

Email and video marketing

• Create weekly e-blast to the Chamber extended network, with other dedicated emails as needed to segments of the Chamber community including but not limited to members, community partners, etc.


• Create weekly videos of Chamber staff providing business and borough news & updates; edit as needed, upload, file and share

Website maintenance

• Serve as primary point of contact for web development company to manage content and design updates and all third-party integrations

 Small Business Digital Marketing Support

• Provide assistance to Small Business Resource Network cases as needed, supplying guidance to establish/update their digital footprint; promote/make referrals for Network resources that are available and suitable for more in-depth projects

Other

• Maintain press clippings of Bronx Chamber media coverage and media contact list


• Answer and direct incoming phone calls and provide follow-up information when needed.


• Participate in and provide administrative support of a technical nature for webinars, as needed


• Provide support as needed at Chamber events: checking in guests, monitoring Chamber events materials, greeting guests, taking photographs and video


• Special projects as needed by the President of the Bronx Chamber.

EDUCATION & TRAINING



Bachelor’s Degree in communications, business, or related sector preferred; candidates with an Associate’s Degree and a minimum of 2 years of relevant work experience in a professional office environment also encouraged to apply.

 

KNOWLEDGE & EXPERIENCE​

• Microsoft Office (Word, Excel, PowerPoint, Outlook) required; familiarity with Publisher a plus. Google suite experience preferred.


• Social Media (Twitter, Facebook, Instagram, LinkedIn, YouTube) experience required.


• Experience managing routine website content updates required.


• Experience with Canva or similar graphics platform strongly desired.


• Knowledge of Adobe programs (especially Acrobat) preferred.


• Familiarity with video creation, editing and optimization preferred.


• Photography and photo editing experience a plus.

SKILLS & ABILITIES

• Exemplary written and verbal communications. Professional demeanor.


• Flexible and able to meet tight deadlines.


• Comfortable interacting with business owners and directors of organizations of all sizes, in various sectors, including small business owners, corporate representatives; community group leaders and elected officials.


• Fluent speaker, reader and writer of Spanish.

WORKING ENVIRONMENT

• Office


• Event venues (in and around the Bronx, NY)

HOURS / SHIFTS

Monday – Friday 9am-5pm. Occasional evening hours required for Chamber events.

OTHER

All employees of the Bronx Chamber must submit proof of full COVID-19 vaccination.

 

To Apply: please send your resume, cover letter, and work samples to sara@bronxchamber.org